12/28/2023 0 Comments Twilio send sms to multiple numbersOutgoing text messagesįor an outgoing message sent by an agent from within Dynamics 365, the message is first sent to the Twilio service and then Twilio sends it to the customer. After this, the message gets routed and associated to either a new or an existing conversation by Omnichannel for Customer Service. In the Messaging section, paste the Twilio inbound URL.įlow of data between Omnichannel for Customer Service - SMS channel and Twilio Incoming text messagesįor an incoming text message sent by a customer to the support phone number, the message is first sent to the Twilio messaging service and then pushed by Twilio to Omnichannel for Customer Service by using the callback URL. Go to your Twilio account > Phone Numbers > Active Numbers, and then select the SMS phone number. Perform the following steps to configure the URL in Twilio for the SMS messages from Omnichannel for Customer Service to be processed in Twilio:Ĭopy the value in Twilio inbound URL of the workstream for Twilio.
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